Claims

We understand how important it is to provide you with supportive and timely service during this difficult time for your family. Columbus Life Claims Administration associates are dedicated to the accurate and timely payment of your claims. Please contact us at any time for assistance in the handling of your claim.

Step 1. Contact Us

Claims Administration:
You can notify us of a disability income, life or an annuity insurance claim through telephone, fax, mail or e-mail and we will provide you with the necessary claim forms to complete. If you choose to contact us by e-mail, please complete the Claims Request Form. Our goal is to mail the initial claim forms to you within 5 business days.

Your Financial Representative:
You may also apply for benefits through your financial representative, who will then contact us on your behalf.

Step 2. Follow-up

If you contact us by completing the Claims Request Form, we will mail the proper claim forms to the designated address that you provide. In the event that we need additional information to complete your request, we will contact you at the telephone number you provide us. Additionally, we will provide a confirmation e-mail response reflecting that we received your request.

Step 3. Benefit Evaluation

Each claim is analyzed individually with due regard given to the particular facts submitted, the specific policy provisions and any applicable state and federal laws governing a claim.

Once your benefits are approved, it is our goal to mail your benefit payment within seven business days.

Claims Request Form

Toll Free Number
800-677-9595
Hours of Operation
8:00 am - 4:45 pm EST

Address
400 East Fourth Street
P.O. Box 5737
Cincinnati, OH 45201

© 2014 Columbus Life Insurance Company

Updated 08/09/2011